Hibje's Terms and Conditions — fully and transparently

1 Introduction & Eligibility

These terms and conditions ("Terms") govern the hibje platform (hibje.app) and governs the use of all related services. By accessing hibje or creating an account, you automatically agree to these terms and conditions.

These terms are drafted in accordance with the applicable laws of Bangladesh and apply equally to both parties. hibje is committed to honest, transparent, and fair business practices — these terms reflect that commitment.

2 Membership & Registration

To create an account on hibje, the following conditions must be met:

• You must be at least 18 Years must be.
• Each individual may only A You may open an account.
• All information provided on the registration form must be accurate and truthful.
• Completing the KYC (Know Your Customer) verification process is mandatory.
• Multiple accounts from the same household or device are not permitted.

Documents required for KYC verification

For withdrawals or transactions above a certain amount, hibje may request any one of the following documents:

• National ID Card (NID) — clear photos of both sides
• Passport or Driving License
• A recent utility bill or bank statement (for address verification)

3 Account Security

You are solely responsible for maintaining the security of your hibje account. Do not share your password or login credentials with any third party.

• Use a strong password — combine letters, numbers, and special characters.
• If you log in on someone else's device, always log out when your session is over.
• If you notice any suspicious activity on your account, contact support immediately.
• If you forget your password, reset it through your registered email address.

Hibje will never ask for your password or OTP via email or message. If you receive any such communication, treat it as fraudulent.

4 Deposits & Payments

Deposits on hibje can be made via popular mobile banking and bank transfer methods available in Bangladesh. Deposits are generally credited to your account instantly.

Key Deposit Terms

• The payment method used for deposits must be registered in your own name.
• Deposits from third-party accounts are not accepted.
• Minimum and maximum deposit limits are listed on the promotions page.
• Any deposit-related issues must be reported to support within 24 hours.
• If a deposit fails for any reason, a refund will be issued in accordance with the payment provider's policy.

5 Withdrawal Policy

To request a withdrawal from hibje, your account must have completed KYC verification. Verified accounts are typically processed within 24–72 hours.

• Withdrawals can only be made to the same payment method used for the deposit.
• If you have an active bonus, withdrawals may be restricted until the wagering requirements are met.
• Only one withdrawal request can be in process at any given time.
• Hibje reserves the right to temporarily suspend withdrawals in cases of suspicious activity.

6 Bonuses & Promotions

Hibje regularly offers a variety of bonuses and promotions. Each bonus has its own terms, which are detailed on the promotions page.

General Bonus Terms

• Every bonus offer is subject to a specific wagering requirement.
• Wagering must be completed within a specified time after the bonus is claimed.
• Multiple bonuses cannot be used simultaneously unless explicitly stated.
• Bonus funds cannot be withdrawn directly — only winnings generated after wagering requirements are met are eligible for withdrawal.
• Hibje reserves the right to void bonuses in cases of abuse.

For the latest information on bonuses, visit the Promotions Page here.

7 Gaming Policy

All games on hibje follow international standards and fair play principles. Every game outcome is determined by an RNG (Random Number Generator), making results completely random and not predetermined.

• Neither hibje nor its staff can interfere with game outcomes.
• The RTP (Return to Player) rate for each game is listed on the game page.
• If a technical error causes an incorrect result, hibje reserves the right to correct it.
• If your internet connection drops during a game, the session recovery system will automatically kick in.

8 Prohibited Activities

The following activities are strictly prohibited on the hibje platform:

• Creating or using multiple accounts.
• Misusing bonus or promotion offers.
• Attempting to hack or manipulate the platform's software or game systems.
• Engaging in fraudulent conduct toward other members.
• Use of funds obtained through money laundering or illegal sources.
• Using automated bots or software to play games.
• Operating an account under another person's identity.

9 Responsible Gaming

Hibje believes gaming is for entertainment, not addiction. We encourage every member to play responsibly, which is why we offer the following:

• Deposit Limit: Set a maximum daily, weekly, or monthly deposit limit.
• Session Timer: Set a limit on your continuous play time.
• Self-Exclusion: Temporarily suspend your account for a set period.
• Reality Check: Regular reminders about time spent and money wagered during play.

To learn more about Responsible Gaming, This page here.

10 Account Closure & Termination

You can close your hibje account at any time. Simply contact the support team to initiate the process.

Reasons hibje may terminate an account

• Serious violation of the Terms & Conditions.
• Registering with false or misleading information.
• Extended inactivity (more than 12 months).
• Security risks or suspicious activity.

Hibje will send an email notice before terminating an account (immediate termination is possible in cases of policy violations). If funds remain in the account at the time of termination, arrangements will be made to return them in accordance with our policy.

11 Limitation of Liability

Hibje always strives to provide the best service; however, hibje's liability is limited in the following areas:

• When a game session is interrupted due to internet connectivity issues.
• Delays or errors caused by third-party payment providers.
• Unexpected technical errors or server downtime.
• Account information compromised due to the user's own negligence.

12 Dispute Resolution

If you have a dispute with hibje, please follow the process below:

• Step 1: Contact our support team via live chat or email.
• Step 2: If the support team is unable to resolve your issue, please escalate your complaint to the management team.
• Step 3: A neutral mediation arrangement will be made with the consent of both parties.

Disputes are generally resolved within 7–14 business days. Complex cases may take longer. hibje is committed to reaching a fair and timely resolution in all cases.

If you have a complaint about a game result, contact support with the round ID and time of the round in question. All game logs are stored and can be verified.

13 Changes to Terms

Hibje reserves the right to modify these terms and conditions, in part or in full, at any time. When changes are made:

• You will be notified at your registered email address at least 7 days before any changes take effect.
• A prominent notice will be displayed on the platform's main page.
• Continuing to use the platform after updated terms have come into effect will be considered acceptance of those terms.
• If you do not agree to the updated terms, you may request to close your account.

14 Contact

If you have any questions or comments about these terms and conditions, please contact us:

• Email: [email protected]
• Live Chat: After logging in to the platform, find the live chat icon in the bottom-right corner.
• Response Time: Typically within 24 hours.

Hibje's support team provides assistance in both Bengali and English. Contact us in whichever language you prefer.